Madeira

Madeira USA appreciates all orders from commercial embroiderers. We encourage you to place your order on-line, at www.madeirausa.com, where you can order from our complete product line 24 hours a day, seven days a week. All orders are subject to a handling fee. Orders $50.00 or under will be charged $7.50. Orders $50.01 and over will be charged $3.50 or 2%, whichever is greater.

Payment
Madeira USA accepts Visa, MasterCard, Discover and American Express. Accounts with established credit may purchase on terms of Net 30 days. Purchases by new accounts will be sent COD or billed via credit card until credit has been approved. Currently, the COD charge is $9.00. COD orders that exceed $125.00 for the first order must be paid by cashier’s check or money order. Any account may be put on COD basis without prior notice. Accounts 30 days beyond terms will be charged at 1.5% per month on unpaid balances (18% per annum). Accounts may also be charged reasonable attorney fees and costs incurred by Madeira USA in connection with the enforcement of collection of any obligation.


Shipping
Orders will be shipped domestically or internationally per customer instructions via: UPS, Federal Express, or Truck (freight collect). International customers are responsible for paying freight, duties and taxes.


Returns and Exchanges
1. Call Credit Department to request a Return
    Authorization Number. Packages without an RA
    Number will be refused.

2. Write the RA Number plainly on the outside of the
    package.

3. RA Numbers are valid for 30 days from the date of
    issue.

4. Merchandise will not be accepted for credit after 30
    days from the date of invoice.

5. All returns are subject to a minimum 15% restocking
    fee.

6. Merchandise returned must be in the original
    packaging and wrapping to receive credit.


Pricing
Madeira reserves the right to make adjustments due to changing market conditions, manufacturing price changes, errors in advertisement and other extenuating circumstances. All prices provided are wholesale, intended for commercial embroiderers. Those not qualifying will be charged the Manufacturer's Suggested Retail Price.