One-Stop Shop Madeira’s vast range of embroidery thread and supplies is designed to provide a product portfolio that will fill the needs of all commercial embroiderers. E-Zee Backing & Topping™, Madeira’s newest division, offers embroiderers the largest selection of E-Zee Cut®, E-Zee Tear® and specialty backings and toppings in the industry. For those who follow trends – or set them – Madeira offers customers the largest selection of specialty threads, in the greatest variety of weights and colors, in the business. Bobbins and additional supplies and accessories round out the portfolio.
Customer Service Capable for 12 Hours Want to speak with a “real person” to place an order or ask a question? Customer service representatives are on the phones and available to assist from 8:00 in the morning until 8:00 in the evening E.S.T., five days a week.
Shipping from 10 Locations With more Customer Service Centers located across the U.S. than any of our competitors, Madeira can move products to customers with speed and efficiency.
Able to Order 24/7 The Madeira website offers customers the ability to browse the complete product line, order at any time, day or night, on any day including weekends.
Web Specials The availability of the website provides an “around-the-clock customer service rep.” Customers can find web-only specials on the website, email the company and get answers to their questions (usually within a 24 hour period). Web-only specials offer savings on product and often the opportunity to save on shipping. Monthly promotions let you save money on popular products.
Save on Shipping Costs With so many customer service centers, the majority of packages ship UPS Ground for next-day delivery, saving customers the cost of shipping from farther locations.
Flexible Shipping Choices Ordering late in the day and still need overnight delivery? Madeira can ship from west coast locations long after east coast competitors are closed for the day. (Extra shipping charges may apply for this next-day service.). Shipping hours are extended at each location, offering customers longer hours in which to place an order, and still have it ship the same day.
Technical Support Customers will find that Madeira's staff of knowledgeable customer service representatives will be able to assist them in nearly all cases. But when customers experience difficulty beyond our level of expertise, we have an advisory board in place. The National Association of Madeira Embroidery Specialists (NAMES) is who we turn to for guidance. The NAMES group is made up of seasoned professionals who are experts in the areas of digitizing and machine operation.
Customization From the small start-up to the high-volume shop, customers of all sizes can turn to Madeira USA for a customization of product and even inventory management. Special dye lots of thread can be produced. Backing, in particular, can be customized by weight and dimensions for large quantities, and still remain price competitive.
Industry Innovation In keeping itself ahead of the competition, Madeira keeps you ahead of your competitors. From predicting trends in colors and design, to offering the widest range of specialty threads, to coming up with new threads that are problem-solvers -- as well as trend-setters -- Madeira is constantly working for you.